We are unable to offer cancellations, modifications, store credit, or refunds on any orders before they have been delivered to you and you have submitted a ticket via email to firstname.lastname@example.org to initiate the return process.
Why do we have this policy in place?
Because few customers request changes or cancellations, we have determined that receiving products as soon as possible is more important to our customers, and we have contracted with a new fulfillment partner who ships the vast majority of orders the same or next business day. Upon successful payment, our new system instantly submits your order details to our fulfillment partner, and the fulfillment process begins within moments. Even if your package has not yet been scanned by the carrier, it is in the fulfillment process, meaning labels have been printed and pick and pack has begun. Many orders are packaged at the Idaho facility and then transported to a UPS sort facility, where they are not tracked until they arrive in California for USPS distribution. Our fulfillment partner processes thousands of shipments per day for a variety of businesses, making it impossible to locate a single package.